Frequently Asked
Questions

Browse our collection, select your size and click "Add to Cart". When you're ready, proceed to checkout and complete your payment. You'll receive an order confirmation email straight away.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal and Apple Pay. All payments are processed securely through our payment providers.

No. All orders are final once confirmed and cannot be cancelled. Orders are processed immediately to ensure fast dispatch. Please double-check your size and details before completing your purchase.

Absolutely. Our website is SSL encrypted and all transactions are processed through industry-standard secure payment gateways. We never store your full card details.

Yes. We ship to customers across the globe. Shipping costs and estimated delivery times are calculated at checkout based on your location.

Delivery times vary depending on your location. Estimated timeframes are provided at checkout. Please note that international orders may be subject to customs processing times which are outside our control.

Yes. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details so you can follow your pair every step of the way.

International orders may be subject to customs duties or import taxes imposed by your country. These charges are the responsibility of the customer and are not included in our pricing or shipping fees.

We do not offer refunds or order cancellations once payment has been made. However, we offer a flexible 30-day exchange policy for change of mind. To be eligible, the item must be returned in original packaging, unused, with tags intact and in resellable condition. Return shipping of $69.99 is paid by the customer. See our full Return & Refund Policy for details.

You can request a size exchange under our 30-day exchange policy. Contact us via our Contact page within 30 days of receipt with your order number and the size you'd like to swap to. The item must be unworn, in original packaging and with tags intact. Return shipping of $69.99 is at the customer's expense. We strongly recommend consulting our Size Guide and confirming your EU size before purchasing to minimise the need for exchange.

Contact us via our Contact page within 30 days of receiving your order, including your order number and the reason for exchange. Once approved, you'll arrange and pay for return shipping ($69.99). After we receive and accept the returned item, we will process the exchange.

In the rare event your order arrives with visible transit damage, please contact us within 48 hours of delivery via our Contact page with your order number and clear photos. We will review and resolve the issue as quickly as possible.

We recommend using EU sizing for the most accurate fit. EU sizes are internationally standardised across all brands. Visit our Size Guide to find your EU size.

Yes. Luxury brands including Louis Vuitton, Dior, Prada and Loro Piana tend to run large. We recommend sizing down by half a size to one full size. Loro Piana in particular runs very large — size down a full size. Always check our Size Guide for brand-specific fit notes.

For Nike and Jordan, we recommend going half a size up if you're between sizes. For luxury brands, go with the smaller size. If you're unsure, contact us with your foot measurement in CM and we'll advise you directly — remember, all sales are final.