At SNKR Department, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit snkrdepartment.com or make a purchase with us.
- Information We Collect
When you visit or shop with us, we may collect the following information:
- Personal identification information — name, email address, phone number, billing and shipping address
- Payment information — processed securely through our payment providers; we do not store your full card details
- Order information — products purchased, order history and transaction records
- Device & usage data — IP address, browser type, pages visited, time spent on site, and referral source (collected via cookies and analytics tools)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations, shipping updates and customer service communications
- Improve our website, products and overall shopping experience
- Send promotional emails and updates (only if you have opted in — you can unsubscribe at any time)
- Detect and prevent fraud or unauthorised transactions
- Comply with legal obligations
3. Sharing Your Information
We do not sell, trade or rent your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our website and fulfilling orders — including payment processors, shipping carriers and analytics platforms. These providers are contractually obligated to keep your information confidential and use it only to perform services on our behalf.
We may also disclose your information where required by law or to protect the rights and safety of SNKR Department and its customers.
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences, keep items in your cart, and understand how visitors use our site.
You can choose to disable cookies through your browser settings. Please note that doing so may affect the functionality of certain parts of our website.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting or reporting requirements. If you wish to have your data deleted, please contact us and we will action your request in accordance with applicable law.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please reach out to us via our Contact page.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure. All transactions are encrypted using SSL (Secure Socket Layer) technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
9. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us through the Contact page on our website.